ROOTED IN CARE
Cancellation & refunds
Draft for business and professional review. This page does not establish legal or food compliance.
DRAFT — Review before launch.
Contact the business with your order reference for cancellation or refund requests. Eligibility depends on fulfillment status, the nature of the food product and applicable consumer rights.
The business must publish approved cancellation deadlines, damaged or incorrect product procedures, evidence requirements, refund timelines and support contact details. A refund request is not a completed refund until the payment provider confirms processing.